Knowledge Bases

A Knowledge Base is a custom and editable content database hosted in Laiye Chatbot.

A Knowledge Base is used in the same way as an external API. It is especially useful to:

• Check a database for conditions or values
• Retrieve content to build bot answers

Knowledge Bases allow you to host data that needs to be manually updated on a regular basis and not already available through APIs.

*Example of data to use in a Knowledge Base:

• Static content: policies, FAQ content, image references
• Referential
• Opening hours of a service *

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Retrieving data from a Knowledge Base

A Knowledge Base can be requested just like any API response.
An API must be first set to make the call to the Knowledge Base, and then it can be triggered from the API Connections in the Bot Action.
For more details on APIs and API Connections in Bot Actions, visit the corresponding sections in the documentation.