Louis
Monitor how LouisAI is used in conversations and evaluate its impact and accuracy in real-world interactions
The Louis AI dashboard helps you understand how your AI copilot performs when it takes over customer conversations.
Key Metrics
- Satisfaction Score: The average CSAT score given to Louis’s responses. After each AI message, users are prompted to rate the helpfulness of the answer.
- Louis AI Involvement Count: Total number of conversations where Louis generated at least one AI response.
- Louis AI Resolution Rate: Percentage of conversations resolved by Louis.
- Louis AI Resolved Conversations: Total number of conversations considered successfully resolved by Louis.
What counts as a resolved conversation?
A conversation is marked as resolved when the user either:
- Leaves a positive CSAT score, or
- Leaves the chat without further questions and doesn’t request a ticket or LiveChat.
Data is updated daily, so today's conversations will appear in analytics the next day.
Updated about 1 month ago
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