Monitoring Louis AI

Louis AI has a dedicated Analytics tab that provides key metrics to evaluate its performance, including:

• Satisfaction Score – The average Customer Satisfaction (CSAT) score based on user feedback. Each AI-generated response includes a CSAT request to gauge answer quality.
• Louis AI Involvement Count – The number of conversations where Louis AI provided at least one AI-generated response.
• Louis AI Resolution Rate – The percentage of conversations successfully resolved by Louis AI.
• Resolved Conversations – The total number of conversations Louis AI successfully resolved.

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Definition of a Resolved Conversation

A conversation is considered resolved when:

• The user provides a positive CSAT rating, OR
• The user leaves the conversation without requesting live chat support or opening a support ticket.

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Analytics Update Frequency

Louis AI analytics are updated daily. Conversation data appears in reports the following day.