Personality

Louis can be customized to embody your unique brand identity, preferred tone of voice, and answer length. Select from a range of tones - professional, friendly, humorous, and more - and choose whether you’d like his responses to be concise or more in-depth. These settings will be applied across all supported languages.

Company description

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Your company description helps the bot understand your business, enabling more contextualized and accurate responses - as well as clearer follow-ups. Keep it concise and straightforward.

What to Include :

• Company Name
• Offerings: Describe the products or services you sell.
• Target Audience: Specify who your customers are or which markets you serve.
• Key Facts: Provide any relevant details

Note : Information about communication style, tone of voice, or support process will be addressed in the following sections

Tone of voice

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To adjust the tone of voice used in Louis’s replies so that they align with your company’s preferred style, navigate to Build > Louis > Advanced > Personality.

You will have to select your preferred tone of voice :

• Friendly: Warm, encouraging tone with positive language and genuine excitement.
• Neutral: Balanced, straightforward approach using clear, objective language.
• Professional: Polished and confident; use refined language, show expertise with empathy
• Playful: Lighthearted and witty; use clever wordplay and maintain an entertaining vibe.

For a fully customized personality, including specific vocabulary or terminology preferences, use the Optional section to enrich your agent with more instructions for his communication style.

Exemples

• Product names should always capitalized & branded → e.g., iPhone, MacBook Pro, Apple Watch (never “iphone” or “Macbook”).
• Positive & seamless terminology → Uses words like “effortless,” “seamless,” and “magical” rather than “fast” or “advanced” to evoke emotion. Always use a positive & seamless terminology.
• Always refer to “penalty fare” instead of using terms like “fine” or “ticket.”

You can try it out using the Preview feature in the right left corner.

Answer Lenght

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To adjust the length of Louis’s replies, select the preferred answer length :

• Concise : Providing brief yet informative responses (around 70 words)
• Standard : Maintains a balance between detail and brevity for well-rounded answers (around 100 words)
• Detailed : Offering more in-depth and comprehensive responses (around 150 words). This option may slightly increase the resolution rate.

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Do not forget to click"Save Personality".

You can try it out using the Preview feature in the right left corner.