Accessing Louis AI Interfaces

Now that you have enabled LouisAI, you can access its interfaces by following these steps:

1. Click on Build in the left panel of your screen
2. Select Louis

Adding a Knowledge Base

The next step is to add a Knowledge Base, which LouisAI will use to retrieve relevant information and provide accurate answers to your customers' queries.To add a Knowledge Base:

1. Click on Add Documents in the top right corner of your screen.

2. A form will appear, prompting you to enter the required details. When adding a document, you will need to provide the following details:

   Name: Assign a distinctive name to your document.

   Language: Select your preferred language. Currently, the available options are French, English, and Spanish.

   Type: Choose the format for your document. You can add content using one of the following options: Public URLs, File Upload (CSV and PDF), or Plain Text

   

   ⏰

   Important

   • For files upload, only CSVs and PDFs are currently accepted. Also the total size of every upload must not exceed 1 MB..
   • Documents can be uploaded from your local computer using drag-and-drop or a file browser dialog.
   • After uploading, please allow approximately 1 hour for the new documents to be processed and be available for use.
   • URLs must be added one per line.
   • CSV files must contain exactly two columns:
     • Column 1: Questions
     • Column 2: Answers
       Any CSV file that does not follow this structure cannot be processed by the platform

Activating LouisAI

❗️

First-Time Usage Requirement

Before activating LouisAI, you must add at least one document to the Knowledge Base.

Once you've successfully added content, you can proceed to activate LouisAI and start leveraging its features.

Previewing Louis behavior

Once you have added content and activated LouisAI, you can preview how it responds to customer queries. To do so:

1. Navigate to the Preview section.
2. Enter a sample question that a customer might ask.
3. Observe how LouisAI retrieves and presents relevant answers based on the uploaded Knowledge Base.

This allows you to test and refine the responses before deploying LouisAI for real customer interactions.

🗒️

Important Notes

⚠️ Preview Button Requirement
The Preview button will only function if at least one document has been added to LouisAI’s Knowledge Hub.

💡 How LouisAI Sources Answers
LouisAI retrieves answers from the items stored in its Knowledge Hub. These sources can be: Webpages, PDF documents, Plain text or CSV files

Each item in the Knowledge Hub is assigned a chunk score (also known as a similarity score), which reflects LouisAI’s confidence in that item’s ability to accurately answer a user’s query.