Louis AI V3 is a major upgrade focused on three things: accuracy, reliable doc discovery, and better control for support teams.
This release introduces a new answer pipeline, stronger reasoning, improved guidance management, full Flow Builder logs, and automatic document refresh to keep your knowledge up to date.

This release includes new user input settings, an improved document preview experience, and bug fixes.

Two updates to speed up your workflow and make your AI agents smarter.

🆕 ViaFlow Handover - File sharing in livechat

Scraped pages include headers, footers, and ads that degrade AI response quality. This update lets you exclude unwanted HTML elements globally while customizing exceptions for specific URL

You can now use Markdown for rich text formatting inside every Answer Step. This update gives you full control over text presentation — improving readability, visual appeal, and user engagement.

The “Generate with AI” step allows users to embed generative AI directly into conversation flows.