This release replaces the Analytics dashboard with a redesigned one, and adds AI Quality Monitoring: every completed conversation is now read and assessed by an AI evaluator. You can see what your bot resolves, what it misses, and what people actually talk about.

This release gives your Gen AI prompts conversation memory, adds one-click navigation to referenced use cases, makes verbatim search follow the channel language, and ships a set of fixes across the widget and the dashboard.

The ViaSay chat widget has gone through a significant accessibility overhaul, bringing it substantially closer to RGAA and WCAG compliance. Because these fixes live in our shared component library, every ViaSay widget benefits automatically — there's nothing to update on your side.

ViaSay now connects to Freshchat, so your AI assistant can hand over a conversation to a live human agent the moment it reaches its limits — or whenever the customer asks for one. The full bot conversation is passed along, so your agents pick up exactly where the assistant left off.

This release reworks the Knowledge Hub end-to-end: every document now has an explicit lifecycle state, search and retrieval can be scoped by language, and the documents list scales to large knowledge bases with bulk actions.

Prompt Versioning, Condition-based triggers & JavaScript rendering

This release introduces AI Tools, a new feature that lets you create custom tool definitions and connect them to your AI-powered Specialist prompts — enabling your assistant to call external APIs during conversations.

This release introduces a fully redesigned chat widget — rebuilt from the ground up with a modern tech stack, a refreshed visual identity aligned with the ViaSay brand, and significant performance and reliability improvements under the hood.

This release introduces automatic conversation data retention for GDPR compliance, bulk actions for document management, and several quality-of-life improvements across the platform.

This release focuses on giving you more control over the end-user experience with CSAT surveys on User Input steps, a new skip toggle, and better traceability for Louis AI across the platform.