This release makes your bot's replies easier to read where your customers read them: images, videos and places in the widget, clean formatting on WhatsApp, and a fix for Freshchat.

Until now, when something went wrong, your bot sent the same generic message, often in English. From now on, you decide what your customers read: a different message for each kind of problem, in each language of your bot.

Your Generate with AI step just got a lot smarter. It looks things up in your knowledge base only when a question calls for it, decides for itself where the conversation goes next, and hands every detail it picks up to the rest of your flow.

This release lets you make sure that the user channel variables your widget sends really come from your website, by requiring a signature on the variables you trust.

This release lets your customers send files to a human agent during a handover, shows your user channel variables in the trace, and lets you paste a request body into an AI tool.

This release adds a third outcome to AI Quality Monitoring: Left early. Conversations where the user left before there was anything to judge are now counted apart, so your Resolution and CX Score reflect the conversations that could actually be judged.

This release lets your AI tools send your bot's variables to your APIs, so the values that matter reach your systems exactly as they are. It also redesigns the trace, so you can understand why your bot answered the way it did without reading raw JSON.

This release lets you insert variables into Louis AI guidance rules, so Louis adapts his answers to what your bot already knows about each user. It also gives you more control over the look of your widget's chat bubble.

Quick replies are now optional on Answer steps. Your bot can send several messages in a row and move straight to the next step — no button click required.

Until now, when a LiveChat handover found no agent available, your bot sent a fallback message with a few quick replies — and then waited for the customer to tap one. The LiveChat handover step now has a "No agent available" branch: when nobody is there to pick up, the conversation continues automatically on the steps you connect to it — create a ticket, hand over to an AI Agent, jump to another use case — with no dead end and no extra click for your customer.