User Data

ViaSay provides built-in tools to help you manage your users' personal data and comply with data protection regulations such as GDPR.

From Settings > User Data, you can:

• Automatically purge old conversations with Conversation Data Retention — set a rolling retention period and let ViaSay handle the rest
• Identify your users with Recognize Customer Data (UCI) — link conversations to individuals using a unique identifier
• Export or delete user data on request with Export & Delete Customer Data — process data requests via API to comply with GDPR

📌

Each of these features is configured per instance, giving you full control over each bot's data management policies.