Setup a LiveChat Handover in the Flow Builder

To transfer a user to ViaFlow Live Chat during a conversation:

1. Add a LiveChat Handover step to your flow.
2. Configure messages for when an agent is available or unavailable. The chatbot will check ViaFlow for online agents in the specified department (if configured).

Example of a Livechat Handover

Once a the Livechat Handover step is triggered in the chatbot, a new Case appear on the dashboard of the ViaFlow agent.

The agent has now joined the chat with the client and can help them solve their issue.

Video walkthrough of the handover between the ViaSay chatbot and a ViaFlow agent