Introduction

To set up your Genesys agent channel, you'll need to retrieve specific information from your Genesys account. This guide will walk you through finding each required detail step-by-step.

1. Region

Your Genesys account's region is displayed on the login page. If it is not pre-selected, you may need to ask your Genesys account administrator or refer to the guide on How to Select Your Region.

2. Organization ID

To locate your Organization ID:

1. Navigate to Admin > Account Settings > Organization Settings.

2. In the Organization Details section, click on Advanced to view your Organization ID.

   

3. Queue Name

To find the name of your queue:

1. Go to Admin > Contact Center > Queues.
2. Create a new queue or select an existing one.
3. Copy the name of the queue you want to use.

4. Widget Deployment Key

To obtain the widget deployment key:

1. Navigate to Admin > Contact Center > Widgets.
2. Create a new widget or select an existing one.
3. Copy the widget deployment key for use in your setup.