When needed, chatbot users can create a support ticket directly through the Ticket Handover step. This feature allows users to seamlessly submit their requests for follow-up, ensuring their issues are logged and addressed by the support team. The Ticket Handover feature is compatible with Genesys Cloud, Zendesk, Salesforce,Sunshine Conversations Switchboard and Nice CXOne.

Prerequisite: Connect the Agent Channel

Before using the Ticket Handover step, ensure you have connected either a Genesys Cloud, Zendesk, Salesforce,Sunshine Conversations Switchboard or Nice CXOne channel