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Testing Louis

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Preview Louis Responses

Before you ship Louis AI into production, use the Preview tool to simulate real‐world questions and fine-tune your Knowledge Hub for accuracy and coverage:


  1. Open the Preview Panel
    Click Preview in the top-right corner of the Louis AI dashboard.

  2. Type a Sample Question
    Enter a representative customer query, e.g.:

    “How do I change my billing address?”

  3. Review Louis AI’s Answer

    • Generated Response: Consolidated, conversational answer.
    • Source List: Top 5 documents/snippets with their similarity (“chunk”) scores.

  4. Iterate & Improve

    • Update or add documents in your Knowledge Hub.
    • Re-run the preview until responses hit your quality bar.

🔍 Inside the Response Panel

Panel ElementWhat It Means
Answer CardThe AI’s final, human-readable reply
Sources SectionRanked list of where each fact came from (with confidence %)
“View Source” LinkJump back to the original doc or URL for context review

🗒️

Important Notes

⚠️ Preview Button Requirement
The Preview button will only function if at least one document has been added to LouisAI’s Knowledge Hub.

💡 How LouisAI Sources Answers
LouisAI retrieves answers from the items stored in its Knowledge Hub. These sources can be: Webpages, PDF documents, Plain text or CSV files

Each item in the Knowledge Hub is assigned a chunk score (also known as a similarity score), which reflects LouisAI’s confidence in that item’s ability to accurately answer a user’s query.


🔗 Displayed Sources in the Chat Window

When Louis AI replies, it can surface up to two clickable source links to help users dive deeper.

What’s Shown to the End-User

  • Max 2 sources
    Louis AI selects the top-scoring linkable items (highest similarity scores) and displays up to two.

  • Linkable only
    Only URL-based documents (webpages) become clickable “Sources.” PDFs, CSVs or plain text files still inform the answer but won’t appear as links.

  • “View More” encouragement
    By surfacing just two links, users are prompted to explore your Knowledge Hub for additional context.


💡 Tips for Richer Source Links

  • Publish web versions of critical FAQs or guides (so they become linkable).
  • Optimize headings in your HTML pages—Louis AI will snippet and link directly to the relevant section.
  • Use descriptive page titles (“How to Change Netflix Language”) so users know exactly what they’ll see when they click.

Updated 22 days ago

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