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v1.0

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v1.0
Advanced Settings

Introduction

  • General Introduction

Data Insights

  • Analytics Reports
    • Overview
    • Conversations
    • CSAT & NPS
    • Louis
    • ROI
    • Use cases
  • AI Quality Monitoring
  • AI Metrics
    • AI Resolution
    • CX Score
    • Knowledge Gaps
    • Topics
  • Reports
    • Overview report
    • Performance report
    • Conversations report
    • Use Cases report
    • Sentiment report
  • Improve your bot
    • How to improve your resolution
    • How to reduce your knowledge gaps
    • How to improve your CX Score
  • Conversations

BUILD

  • Use Cases
    • Creating a New Use Case
    • Deleting a Use Case
    • Duplicating a Use Case
    • Use Case types
    • Version History
  • Categories
  • Bulk translate
  • Steps in Flow Builder
    • Start Intent
      • Condition-based triggers
    • 🪄 Generate with AI
      • Prompt Versioning
      • Conversation History
    • Answers
    • File Upload
    • User Input
    • LiveChat Handover
      • Click-to-Call & Click-to-Email Handover
      • ViaFlow Livechat Handover
      • Salesforce LiveChat Handover
      • Nice CXOne LiveChat Handover
      • Zendesk LiveChat Handover
      • Sunshine Conversations Handover
      • Genesys Cloud LiveChat Handover
    • Ticket Handover
      • Zendesk Ticket Handover
    • APIs
    • Data Manipulation
      • Data Manipulation - Advanced
      • Data Manipulation - Examples
  • Variables
  • Logic & Conditions
    • Go To Step
    • Go To Use Case
  • [Deprecated] Draft Mode & Advanced Builder
    • Advanced Builder
      • Filters
      • Inspector
      • Use Cases status
      • Intent
      • Bot Actions
      • Answers
      • Entities
      • Knowledge Base
      • Dynamic Images
      • API Integration
  • Trace in Flow Builder

LOUIS AI

  • Get Started
    • How it works
    • Enabling Beta Access
    • Activating LouisAI
  • Knowledge Hub
    • Add documents
    • Document lifecycle
    • Search & retrieval
      • Language-based search
    • Bulk operations
    • Working with URL documents
  • Testing Louis
  • Advanced Settings
    • Personality
    • Business Requirements
    • Knowledge Base Refreshing
    • Web Scrapping Parameters
    • Widget & AI Label
  • Monitoring Louis AI
  • Data Usage and Retention Policies for AI
    • ViaSay and Azure OpenAI Compliance

INTEGRATE

  • User Channels
    • Setting Up your Widget
      • Create a ViaSay Widget
      • Install the Widget on Your Website
      • Install the Widget Using Google Tag Manager
      • Cookie Acceptance for Widget Display
      • Embed the Widget Inline (Full-Page Mode)
    • Configure Your Widget
      • Production Bot Test
      • Manage your widget visibility
    • Facebook Messenger
    • Sunshine Conversations
    • [NEW] WhatsApp
  • Agent Channels
    • Genesys Cloud
    • Salesforce
    • Sunshine Conversations Switchboard
    • Zendesk
    • Nice CXOne
    • ViaFlow
    • Freshchat
  • AI Tools

IMPROVE

  • Improve AI Model Accuracy
  • Issues handling

DEVELOPPERS TOOLS

  • Languages and syntax
  • AI Explainer
  • Parsing Helper
  • Json Helper
  • XML Helper

General

  • Training Status
  • Notifications
  • Settings
    • Members
    • Languages
    • Instances
    • Account
    • User Data
      • Conversation Data Retention
      • Recognize Customer Data
      • Export & Delete Customer Data
  • Get Help
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Advanced Settings

The Advanced section provides enhanced controls over your chatbot’s presentation, tone, and content updating

Suggest Edits

Updated over 1 year ago


Next page

  • Personality
  • Business Requirements
  • Knowledge Base Refreshing
  • Widget & AI Label
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