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Introduction

  • General Introduction
  • How to Use This Guide

Platform Overview

  • Key Features
  • Login
    • Supported Browsers

Data Insights

  • Analytics
    • Overview
    • Conversations
    • ROI
    • Use cases
    • Louis
    • CSAT & NPS
  • Conversations

BUILD

  • Use Cases
    • Creating a New Use Case
    • Deleting a Use Case
    • Duplicating a Use Case
    • Use Case types
    • Categories
    • Version History
  • Bulk translate
  • Steps in Flow Builder
    • Start Intent
    • Answers
    • File Upload
    • User Input
    • LiveChat Handover
      • Click-to-Call & Click-to-Email Handover
      • ViaFlow Livechat Handover
    • Ticket Handover
      • Zendesk Ticket Handover
    • APIs
    • Data Manipulation
      • Data Manipulation - Advanced
      • Data Manipulation - Examples
  • Variables
  • Logic & Conditions
    • Go To Step
    • Go To Use Case
  • [Deprecated] Draft Mode & Advanced Builder
    • Advanced Builder
      • Filters
      • Inspector
      • Use Cases status
      • Intent
      • Bot Actions
      • Answers
      • Entities
      • Knowledge Base
      • Dynamic Images
      • API Integration

LOUIS AI

  • Get Started
    • How it works
    • Enabling Beta Access
    • Activating LouisAI
  • Knowledge Hub
    • Add your support content
  • Testing Louis
  • Advanced Settings
    • Personality
    • Business Requirements
    • Knowledge Base Refreshing
    • Widget & AI Label
  • Monitoring Louis AI
  • Data Usage and Retention Policies for AI
    • ViaSay and Azure OpenAI Compliance

INTEGRATE

  • User Channels
    • Widget
      • Cookie Acceptance for Widget Display
      • Production Bot Test
    • Facebook Messenger
    • Sunshine Conversations
    • WhatsApp
  • Agent Channels
    • Genesys Cloud
    • Salesforce
    • Sunshine Conversations Switchboard
    • Zendesk
    • Nice CXOne
    • ViaFlow

IMPROVE

  • Improve AI Model Accuracy
  • Issues handling

DEVELOPPERS TOOLS

  • Languages and syntax
  • AI Explainer
  • Parsing Helper
  • Json Helper
  • XML Helper

General

  • Training Status
  • Notifications
  • Settings
    • Members
    • Languages
    • Instances
    • Account
    • User Data
  • Get Help

Advanced Settings

The Advanced section provides enhanced controls over your chatbot’s presentation, tone, and content updating

Suggest Edits

Updated 4 months ago


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  • Personality
  • Business Requirements
  • Knowledge Base Refreshing
  • Widget & AI Label