Analytics Reports

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Metrics are updated daily at 2:05 AM UTC and reflect data from the previous day.

What You'll Find

Analytics is divided into 5 main dashboards, each focused on specific insights.

• Overview – High-level performance metrics like deflection, handover, recognition, and CSAT rates.
• Conversations – Detailed data on how conversations are handled, including deflections and agent handovers.
• ROI – Measures the financial value generated by your bot, based on deflected conversations.
• Use Case – Tracks which use cases are triggered, how often, and how effective they are.
• NPS & CSAT – Customer satisfaction insights collected via feedback (CSAT) and Net Promoter Score (NPS).

Analytics Filters

You can filter all dashboards by:

• Language – View metrics per supported language.

• Channel – Filter by platform (e.g., Widget, WhatsApp, Messenger).

• Date Range – Default is the last 14 days. Compare any period with the one before it.

📈 Time-based dashboards can be displayed:

• Daily
• Weekly (weeks start on Monday)
• Monthly (months start on the 1st)