post
https://partner-webhook.url/new_user_message
This endpoint is provided by the human agent solution and configured in the Laiye Chatbot platform during the integration setup.
After a new handover request, the following messages sent by the end-user are routed to this url instead of the chatbot.
Recent Requests
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| Time | Status | User Agent | |
|---|---|---|---|
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Expected response
Expected response codes from the human agent platform backend are 2xx.
Timeouts
The connection time between Laiye Chatbot's back-end and the partner's back-end must be less than 1s
Once connected, a response must be given within 1 second.
Laiye Chatbot does not automatically retry timeout failed attempts. This is to guarantee that the user message is received only once by the partner backend.