post https://partner-webhook.url/new_user_message
This endpoint is provided by the human agent solution and configured in the Laiye Chatbot platform during the integration setup.
After a new handover request, the following messages sent by the end-user are routed to this url instead of the chatbot.
Expected response
Expected response codes from the human agent platform backend are 2xx.
Timeouts
The connection time between Laiye Chatbot's back-end and the partner's back-end must be less than 1s
Once connected, a response must be given within 1 second.
Laiye Chatbot does not automatically retry timeout failed attempts. This is to guarantee that the user message is received only once by the partner backend.