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Accepting a handover request

post
https://partner-webhook.url/new_handover

This endpoint is provided by the human agent solution and configured by Laiye Chatbot at your request during the integration setup.

When a chatbot user asks to contact a human agent, Laiye Chatbot calls this endpoint to create a new conversation between the user and the agent.

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Expected response

Expected response codes from the human agent platform backend are 2xx.

Timeouts

The connection time between Laiye Chatbot's back-end and the partner's back-end must be less than 1s
Once connected, a response must be given within 1 second.

Body Params
string
required

Laiye Chatbot end-user unique token (note: this is an internal token different from the Messaging API end-user-token)

conversation_history
array of objects
required

Array of messages representing the history of the conversation between the end-user and the chatbot. Can be displayed to the agent to provide more context about the user’s request.

conversation_history*
Headers
string
Defaults to application/json
Response

Updated almost 4 years ago

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Response
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application/json

Updated almost 4 years ago