Accepting a handover request

post https://partner-webhook.url/new_handover

This endpoint is provided by the human agent solution and configured by Laiye Chatbot at your request during the integration setup.

When a chatbot user asks to contact a human agent, Laiye Chatbot calls this endpoint to create a new conversation between the user and the agent.

Expected response

Expected response codes from the human agent platform backend are 2xx.

Timeouts

The connection time between Laiye Chatbot's back-end and the partner's back-end must be less than 1s
Once connected, a response must be given within 1 second.

Language

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