This release reworks the Knowledge Hub end-to-end: every document now has an explicit lifecycle state, search and retrieval can be scoped by language, and the documents list scales to large knowledge bases with bulk actions.

Prompt Versioning, Condition-based triggers & JavaScript rendering

This release introduces AI Tools, a new feature that lets you create custom tool definitions and connect them to your AI-powered Specialist prompts — enabling your assistant to call external APIs during conversations.

This release introduces a fully redesigned chat widget — rebuilt from the ground up with a modern tech stack, a refreshed visual identity aligned with the ViaSay brand, and significant performance and reliability improvements under the hood.

This release introduces automatic conversation data retention for GDPR compliance, bulk actions for document management, and several quality-of-life improvements across the platform.

This release focuses on giving you more control over the end-user experience with CSAT surveys on User Input steps, a new skip toggle, and better traceability for Louis AI across the platform.

Louis AI V3 is a major upgrade focused on three things: accuracy, reliable doc discovery, and better control for support teams.
This release introduces a new answer pipeline, stronger reasoning, improved guidance management, full Flow Builder logs, and automatic document refresh to keep your knowledge up to date.

This release includes new user input settings, an improved document preview experience, and bug fixes.

Two updates to speed up your workflow and make your AI agents smarter.

🆕 ViaFlow Handover - File sharing in livechat