This release introduces AI Tools, a new feature that lets you create custom tool definitions and connect them to your AI-powered Specialist prompts — enabling your assistant to call external APIs during conversations.

This release introduces a fully redesigned chat widget — rebuilt from the ground up with a modern tech stack, a refreshed visual identity aligned with the ViaSay brand, and significant performance and reliability improvements under the hood.

This release introduces automatic conversation data retention for GDPR compliance, bulk actions for document management, and several quality-of-life improvements across the platform.

This release focuses on giving you more control over the end-user experience with CSAT surveys on User Input steps, a new skip toggle, and better traceability for Louis AI across the platform.

Louis AI V3 is a major upgrade focused on three things: accuracy, reliable doc discovery, and better control for support teams.
This release introduces a new answer pipeline, stronger reasoning, improved guidance management, full Flow Builder logs, and automatic document refresh to keep your knowledge up to date.

This release includes new user input settings, an improved document preview experience, and bug fixes.

Two updates to speed up your workflow and make your AI agents smarter.

🆕 ViaFlow Handover - File sharing in livechat

Scraped pages include headers, footers, and ads that degrade AI response quality. This update lets you exclude unwanted HTML elements globally while customizing exceptions for specific URL

You can now use Markdown for rich text formatting inside every Answer Step. This update gives you full control over text presentation — improving readability, visual appeal, and user engagement.