Two updates to speed up your workflow and make your AI agents smarter.

Edit plain text docs directly in your knowledge hub

Your troubleshooting guides and documentation now have a built-in editor. No more switching tools.

What changed:

• Click "Edit document" on any plain text doc to open the inline editor

• Edit formatting, add bold, italics and code blocks without leaving the page

• Click on Save

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This works only for Plain Text Documents.

URLs and PDFs content cannot be changed as we want to preserve your knowledge.

Browser context variables: personalize faster

Eight new system variables capture real-time browser data from your chatters. Build context-aware agents without writing custom code.

New variables:

• chatter_actual_url — Current page URL when chat opens
• chatter_browser — Browser name and version (Chrome, Safari, Firefox, Edge)
• chatter_browser_language — Browser language preference
• chatter_local_time — User's local time with timezone (ISO 8601)
• chatter_browsing_time — Total seconds spent on site before chat
• chatter_number_pages_viewed — Pages viewed in current session
• chatter_operating_system — OS and version (Windows, macOS, iOS, Android, Linux)

Access them like any system variable in prompts, conditions, or API calls.

Why it matters:

For debugging: See exactly what browser, OS, and page triggered an issue. No more "it works on my machine"—you have the full environment context in every conversation.

For AI agents: chatter_local_time is the killer feature. Your bot now knows if it's 3 AM or 3 PM for the user. Adapt greetings, service hours, urgency—all automatically.

Use cases:

• Show different support hours based on user timezone
• Troubleshoot browser-specific bugs with instant environment data
• Route conversations based on language
• Personalize responses: "Good morning" at 9 AM, "Good evening" at 8 PM

Example:

System prompt: "Current user time is {{chatter_local_time}}. 
If before 9 AM or after 6 PM, mention limited support availability."

Small improvements for Prompts

• Prompt without a title are automatically renamed "Untitled prompt"
• A validation modal opens when deleting a prompt